Usage Guide

About delivery

It will be delivered from Monday to Friday except saturdays, Sundays, and holidays after receiving your order.
The number of days it takes to deliver is about 3 to 5 business days for regular products after the order is completed.
※ However, I am truly sorry, if your order is concentrated or if you want to keep waiting from the above days before and after consecutive holidays,

There is the case that I send it out by the division. If it is out of stock, we will contact you separately.

※ For reserved products, since it will be shipped after arrival, we introduce the scheduled arrival date on the product page.

* Delivery to Hokkaido and Okinawa may take a number of days to deliver.

Contact:customerservice@portfolios-group.com

Return address: 5-46-20 Jingumae, Shibuya-ku, Tokyo 150-0001 3F PORTFOLIOS Co., Ltd.

About returns

As a general rule, we cannot accept changes, cancellations, or returns due to customer convenience after receiving an order, unless the product is defective.

However, only if the target of the return is a defective product or a product different from the ordered product due to mis-distribution, etc., we will accept it only if you contact us within 5 days after the arrival of the product.

After contacting us by phone or e-mail in advance, we will process the return.

Please provide details on the return and the reason for the return.

Please note that if you are not contacted within 5 days of arrival, we may not be able to accept returns.

※ Please send the product and other accessories within one week from the date you contacted us.

We take care to manufacture and ship products, but if there are any deficiencies, please contact us within 5 days after the arrival of the product.

(Please note that we cannot receive returns without prior notice.)

* When returning, we recommend that you return it by courier with history (slip) and warranty.

We are not responsible in case of loss or mis-sending.
* At the time of refund, the postage and settlement fee at the time of purchase cannot be refunded. The refund will be refunded only for the product price.

 
 

About postage

Domestic shipping: ¥700

※¥1,200 for Hokkaido, Okinawa and some remote islands

※ We will deliver it to customers who purchase more than 8,800 yen including tax with free shipping nationwide.

 

International shipping: ¥3000

Supported countries:

Asia

China, Hong Kong, Indonesia, Macau, Malaysia, Philippines, Singapore, Korea, Taiwan, Thailand, United Arab Emirates, Vietnam

Europe

Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Italy, Monaco, Netherlands, Spain, Sweden, Switzerland, United Kingdom

U.S. and Canada

* The number of days it takes to deliver overseas shipment varies depending on the country. Please understand in advance.

How do I pay?

Credit card payments, Amazonpay, Paidy

Contact us

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