Notation based on the Specified Commercial Transactions Law

Distributor

Portfolios Co., Ltd.

Operation manager

Ai Hirano

Address 〒150-0001 5-46-20 Jingumae, Shibuya-ku, Tokyo 3F

mail address

info@portfolios-group.com

URL

http://www.unnaturally-natural.com

Necessary price other than the product

Domestic shipping fee: ¥ 700

* Hokkaido, Okinawa and some remote islands are ¥ 1,200

* Customers who purchase over 8,800 yen including tax will receive free shipping nationwide.

Overseas shipping fee: ¥ 3000

Asia

China, Hong Kong, Indonesia, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam

Europe

Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Italy, Monaco, Netherlands, Spain, Sweden, Switzerland, United Kingdom

USA / Canada

A fee may be charged depending on the payment method.

How to order

Please select the product on this site, select the desired quantity, and then click the Add to Cart button to move to the purchase screen.

Please fill in the necessary information such as payment method and delivery address, and complete your order online.

If you are a registered member, you can omit entering your information by logging in.
We may limit the number of products sold. Please check each product page.

payment method

Credit card payment, Amazon pay, Paidy

[Credit card payment]
Accepted Cards: VISA, MasterCard, American Express

[Amazon Pay]
You can place an order using the credit card information registered on Amazon.co.jp.

You need an Amazon.co.jp account to use it.

Payment will be made via Amazon.co.jp and will be charged to Amazon.co.jp based on the shipping date of the item.

Payment terms and deadlines and withdrawals vary depending on the credit card registered on Amazon.co.jp.

[Paidy next month payment (convenience store / bank)]
We will issue an invoice on the 1st of the following month with the final billing amount closed at the end of each month, and will inform you by e-mail / SMS (short message) by the 3rd.
Payment methods are convenience store payment (convenience store installation terminal), bank transfer and account transfer.
The payment deadline is up to 10 days for convenience store payments and bank transfers.

In the case of direct debit, it will be deducted on the 12th *. However, it may be 20th * in January and May.
Depending on the payment method, a fee will be charged for each monthly payment (billing).

Customers are responsible for 356 yen (tax included) for convenience store payments and a transfer fee for bank transfers.

No payment fee will be charged for direct debit.
* If the financial institution is closed, the next business day

Delivery time

Shipping will take approximately 3 to 5 business days for regular products after your order is completed.

We apologize for the inconvenience, but depending on the order status of the product, we may have to wait longer than the above number of days, or we may ship in installments.

If it is out of stock, we will contact you separately.
As for reserved items, they will be shipped after they arrive, so we will introduce the estimated arrival dates on the product page.

However, delivery may be delayed if orders are concentrated or before or after consecutive holidays.

Even after the order is completed, we may not be able to prepare as many products as the number of orders, and you may be asked to cancel your order.

* Delivery to Hokkaido and Okinawa may take several days.

Cancellation / Return / Exchange

1. After ordering
Please note that we cannot accept any changes or cancellations due to customer's convenience after ordering, except when the product is defective.

2. Return deadline
If the item is defective, please contact us within 5 days after the item arrives.

Please note that if you do not contact us within 5 days after the item arrives, we may not be able to accept your return request.
Please note that we cannot accept returns or exchanges of products that have been used once due to customer reasons such as different monitor colors and images.

3. Return shipping fee
If the product is damaged, the size is different, or any other defects occur due to our inadequacy, we will bear the shipping cost.
We do not accept returns or exchanges due to customer's convenience.

4. If you wish to return
Please be sure to contact customerservice@portfolios-group.com in advance.
We will specify the return method and return destination.
Please note that we cannot accept returns without prior notice.

Return deadline

As a general rule, we cannot accept returns for your convenience.

However, we will only accept returns within 5 days after the item arrives, only if the item is defective or if the item is different from the ordered item due to misdelivery.